Best Western Plus Pepper Tree Inn

My friend and I had a lovely one-night stay in separate rooms and both rooms were large, clean, comfortable and had a lovely view from their patios, overlooking the pool courtyard. The visit was kicked off by incredibly competent, friendly and helpful registration service by Joel, truly a welcomed exchange after a long day of driving. The property is charming and well-cared for. We'd stay here again in a heartbeat.

My recent stay at The Pepper Tree Inn in Santa Barbara was a complete letdown. The room remained untouched for three days, and the ongoing construction made the atmosphere anything but relaxing. Housekeeping's early morning noise was disruptive, starting at 7 am with loud banging and stomping. To add to the frustration, the bathroom had issues – windows that wouldn't fully close and a tub that couldn't hold water for a proper bath. The culmination of problems reached its peak when I discovered a $400 unauthorized charge on my credit card. Upon questioning, the front desk staff dismissively laughed it off, attributing it to a "mistake." The so-called "manager" Joel proved to be the epitome of unprofessionalism. Not only did he charge me for an extra night despite my checkout, but his attitude was rude and miserable. The hotel felt deserted, and it's no surprise given the appalling service. As someone who has worked at The Ritz-Carlton, I am appalled by the lack of standards at The Pepper Tree Inn. Joel's behavior raises serious concerns, and the overall experience was far from what one would expect from a reputable establishment. I won't be returning, and I strongly advise others to consider alternative accommodations in Santa Barbara.

exceptional hotel for the price. Staff are all kind and eager to help. Coffee machine in the lobby was great. Breakfast was lacking in exciting healthy options but it is acceptable for the price you pay. Also wished the toilet was bigger. They use the small kind and it's not good for heavy, tall, or well endowed folks. We have lived in the area for years and the fruit fly/fungus fly issue is the worst it's ever been in our area. This is not the hotels fault.

Cozy. Beautiful view of the foothills. Right in the middle of upper state street. Some restaurants are in walking distance. Bristol farms. Ross, big 5,blenders in the grass, chucks steak house, the habit, panda express, sees candies and Macy's close by. As well as a gas station, chase bank. Warm friendly service. Peppertree offers complimentary water, coffee-latte- cappuccino machine available in lobby. Grab n go breakfast( located off the lobby area) was mostly sugary cereals, breakfast bars, bananas, package cakes, bread for toasting, No real proteins offered. I think my only concern was the bathtubs need a slip proof shower mat. Otherwise would definitely stay here again. Small frig available in rooms too!